img(height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2939831959404383&ev=PageView&noscript=1")

This is why trust in the construction industry is paramount

Might the proposed Code for Construction Product Information be the key to restoring credibility in a post-Grenfell, post-Brexit, post-pandemic reality?

In association with

In the wake of the tragedy at Grenfell Tower, trust in the construction industry has been a key topic. It is not hard to locate evidence presented to the public inquiry demonstrating occasions where incorrect information or advice was offered and how this may have subsequently contributed to the catastrophic loss of life.

Construction product manufacturers, contractors and architects need to have confidence in each other's expertise and be able to take advice with surety - the construction sector is symbiotic and its businesses will suffer if they are continually second-guessing one another due to a fatal breakdown in trust.

UK manufacturers have a good reputation around the world for delivering high quality products and technical advice, but that reputation is being tarnished by a handful of players seeking short-term gains during the mounting challenges of a pandemic, a cladding replacement saga, the UK's exit from the European Union and raw material shortages.

A few quick wins are not worth it if they could come back to bite you later. Opportunism rarely yields long-term rewards and is often toxic to relationships. A good customer is a happy customer and one who comes back time after time, continually satisfied. 

  • Five basic tenets underpin the proposed Code for Construction Product Information - it must be clear, accurate, up-to-date, accessible and unambiguous.
    Five basic tenets underpin the proposed Code for Construction Product Information - it must be clear, accurate, up-to-date, accessible and unambiguous.
  • Ravago is improving how it manages the production and publication of product information.
    Ravago is improving how it manages the production and publication of product information.
  • Ravago is introducing a new electronic system to control the content of critical external documents.
    Ravago is introducing a new electronic system to control the content of critical external documents.
  • Only the latest versions of Ravago documents such as technical data sheets and product brochures will remain in circulation.
    Only the latest versions of Ravago documents such as technical data sheets and product brochures will remain in circulation.
1234

So, what next? There is no panacea, but all over the construction industry businesses are coming together to identify methods to instil confidence in their work and embrace every opportunity to demonstrate they are to be trusted.

The proposed Code for Construction Product Information from the Construction Products Association’s Marketing Integrity Group promises radical change. Five basic tenets underpin the code - information must be clear, accurate, up-to-date, accessible and unambiguous - and are something the industry should aspire to. 

Ravago Building Solutions has launched a review and is working closely with its partners to ensure its processes and procedures are robust and that it will be able to demonstrate compliance with the code.

The company has always been open and honest with its clients and partners, but is eager to identity further improvements to how it manages the production and publication of product information.

It is introducing a new electronic system to control the content of critical external documents, such as technical data sheets and product brochures, which contain essential information for anyone specifying or using Ravago products.

In future, its whole team will be able to track changes more easily from instigation, through art working, to publication - removing any doubt about where changes are in the pipeline and guaranteeing that only the latest versions of documents remain in circulation.

Even once compliance with the code is certified, there will be no room for complacency. Trust cannot be rebuilt overnight and, like any structure, it requires careful ongoing maintenance. But despite its fragility, trust is powerful and the industry fails to protect those bonds at its peril.

For more information and technical support, visit: ravagobuildingsolutions.co.uk

 

Contact:

North of England Adam.hilmi@ravago.com 

South of England Natalie.sutton@ravago.com 


 

Latest

Can 3D printed concrete become a viable option for construction? A lighter, more sophisticated, more sustainable version of Holcim’s Striatus Bridge suggests it could

Can 3D printed concrete become a viable option for construction?

University of Bath team joins 15 other partners in European project ‘Inbuilt’ to develop 10 natural and bio-based building materials

University of Bath joins ‘Inbuilt’ project creating natural and bio-based building materials

Embodied carbon and how best to use limited resources took centre stage at the RIBA’s most recent Smart Practice conference

How can we break our addictions to fossil fuels, waste and consumption?

Strengthening the 18th century, timber-framed Corn Exchange and connecting it to an upgraded 1930s Studio Theatre were key to opening the arts centre to modern audiences

How FCBStudios and Max Fordham refurbished the listed Corn Exchange and Studio Theatre

Western modernism came to colonial West Africa and India, but with independence they made it their own. Tropical Modernism: Architecture and Independence follows the story

Locals made ‘progressive, optimistic’ style their own